Where can I find the software for download?
Software builds for download can be found in your deployment's Nexus Repository. If you do not have access to the repository, contact your Itential representative for obtaining the necessary credentials.
Which browsers are supported by Itential Automation Platform (IAP)?
Presently, the Itential Automation Platform (IAP) is compatible with the most current version of the following browsers:
If you are unsure what version you are actually running, be sure to check.
Use the following table to better understand the type of user action that is required for various form fields in the Itential Automation Platform. Depending on the browser, the message prompt for user input will vary.
|Browser||Field Type||Message Prompt||Required User Action|
|Chrome||Text||None||Enter required text in the field.|
|Chrome||Numerical||None||Enter the required numerical value.|
|Chrome||Dropdown Menu||Please select an item in the list.||Select the appropriate item from the dropdown list.|
|Firefox||Text||None||Enter required text in the field.|
|Firefox||Numerical||Please enter a number.||Enter the required numerical value.|
|Firefox||Dropdown Menu||Please select an item in the list.||Select the appropriate item from the dropdown list.|
|IE11||Text||This is a required field.||Enter required text in the field.|
|IE11||Numerical||This is a required field.||Enter the required numerical value.|
|IE11||Dropdown Menu||You must choose an item from the list.||Select the appropriate item from the dropdown list.|
What are the various Impact field values and definitions?
The Impact field is displayed on the Service Desk portal page when the user selects "Report a software problem". To help you select the appropriate value for the Impact field, use the following definitions.
|Extensive / Widespread||Complete failure of the Application and no existing workaround is present; this may include executable crashes or situations where a major feature of the Application is inoperable.|
|Significant / Large||Complete failure of the Application and an existing workaround is present; failure of a non-critical feature.|
|Moderate / Limited||Failure of a minor feature or an Application usability problem.|
|Minor / Localized||Non-performance related issues, i.e. appearance of Application.|
Does Pronghorn (Itential Automation Platform) track user activity out-of-box?
At this time, the Itential Automation Platform does not track specific user activity such as:
- When a user accesses an application?
- When they select a specific form?
- When they make a specific API call?
Does Pronghorn (Itential Automation Platform) have a log file for errors and other important information?
The Itential Automation Platform (Pronghorn) log files are typically stored in the /var/log/pronghorn directory. If the log files are not found in that directory then check the $PRONGHORN_BASE/properties.json file. Look at the value of the loggerProps.log_directory property to locate the log files.
Another good source of log messages are found in the systemd journal. You can follow the journal with the following command.
sudo journalctl -f
See the manual (man) pages of journalctl for more details.
Does the NSO adapter have to be restarted to reflect a service pack upgrade in NSO?
Yes. The NSO adapter will read and compile the service model yang files at startup (APIs such as runAction and getDevices will continue to work even without an adapter restart).
If you are using the NSO adapter for service operations (i.e., Service Manager, Form Builder, etc.), restart the adapter after updating the NSO service models and the adapter will re-read the yang files. If you have forms linked to the updated service models, you will likely have to rebuild some parts of these forms in addition to restarting the adapter to ensure the forms are aligned with the updated service model.
How do I generate the "showsupport" output for my environment?
'showsupport' is a command-line utility executed as the pronghorn process user. Please use the following steps to generate the output:
- SSH to your Itential host and login as the pronghorn process user.
- Execute the following commands.
cd /opt/pronghorn/current ./showsupport ls -l ./showsupport*.gz
- Download and attach the showsupport file to your Service Desk Ticket.
How do I generate a "blueprint" for my environment?
Using the header navigation menu:
- Click Settings.
- Click System.
- Click the Generate Blueprint button.
- The installation's Blueprint file will auto-generate and download to your local machine.
- Attach the file to your support ticket.
- Alternately, use the Copy Blueprint to Clipboard button and paste the contents in the Blueprint Output field on your support ticket.